World Trade Center (Cyprus) Ltd, News, Open Programme 25 October 2017 | Customer Service Excellence
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06/10/2017

Open Programme 25 October 2017 | Customer Service Excellence

World Trade Center Cyprus is pleased to invite you to a Customer Service seminar on Wednesday October 25th at the Limassol Chamber of Commerce and Industry.

Through an innovative training approach, the highly-energetic, interactive session will motivate and reward customer service representatives.
Participants will learn to identify customers’ needs, to build value before quoting rates, to establish rapport and finally to complete sales.

THIS PROGRAM WILL HELP PARTICIPANTS TO:
✓ Clearly define ‘’Customer Service’’
✓ Identify the importance of Customer Loyalty in service providing organisations
✓ Adopt a ‘’Positive Service Attitude’’
✓ Deliver effective service techniques which exceed customer expectations
✓ Introduce Up-selling techniques to maximise revenue

WHO SHOULD ATTEND:
✓ Customer Service Representatives/Agents
✓ Call Center Agents
✓ Receptionists
✓ Hospitality industry employees
✓ Sales industry agents

FACILITATOR:
Mrs. Marianna Neokleous holds the position of Training Services Supervisor at World Trade Center Cyprus. Her 15 years of experience in the Hospitality & Training industry allow her to provide solutions to businesses for enhancing human effectiveness. She is a Certified Trainer by the Human Resource Development Authority of Cyprus.

PARTICIPATION COST
Includes 2 coffee breaks, lunch, certificate of attendance and learning material.
Participants eligible for HRDA subsidy: €36 + €22.80 VAT
Participants not eligible for HRDA subsidy: €120 + €22.80 VAT

 The training is subsidized by HRDA.