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Customer Service Excellence in F&B


Excel and master all areas concerning appropriate conduct, correct approach towards customers while serving as well as the technicalities surrounding table setting, tending and clearing. Become a unified team regardless the type of outlet where similar knowledge and level of skills are delivered the same way to ensure customer service satisfaction at all times.

Who Should Attend:

All Food and Beverage outlet team members.


The serving of food is not just an act whereby dishes or drinks are just delivered to customers.  In reality it is an important factor that compliments the gastronomic experience of each customer. It is an art form which, when combined with the necessary knowledge, experience, professionalism as well as with the human personality, will deliver the highest level of service each customer expects to receive as well as attaining the goals of each Hotel.