Introduction:

This programme is designed to make effective communicating, motivating, influencing, negotiating, managing conflict and assertiveness skills second nature and to remove the cost inefficiencies of disparate “soft skills” training courses.

Who should attend:

This programme is designed for anyone whose role requires effective and powerful interpersonal skills.

Outcome:

Participants to this program will learn: how to “read” people more effectively, how to overcome barriers in communication, the importance of language and its effect on behaviour, keys to influence and motivate effectively, how to delegate both upwards and downwards, methods of managing conflict which maintain positive relationships and effective negotiation tactics.