Introduction:

The Front Office Department is usually the “First Impression” of a Hotel.  The image that all tFront Office staff project during their interaction with clients can be a vital essence for guests to return to an establishment.  It is therefore important that each Front Office team member has the same professional approach towards the guest and to always be a step ahead while at the same time they all deliver their duties in a professional manner.

Who should attend:

• Front Office Supervisors and/or Front Office Managers
• Front Office Agents
• Night Agents
• Telephone Operators
 

Outcome:

Participants in this program participants will learn to create first impressions that will last while at the same time they will enhance their knowledge and learn effective techniques of Front Office operations.